Overview
Jinxter Labs is the trading name of Rowena Simon Ruiter, a sole proprietor. Checkout for every Jinxter Labs app - including SFX Showtime Pro and KaraYou - is run by Paddle.com Market Limited, our payment processor and merchant of record. Paddle handles billing, invoicing, tax, and refunds on our behalf, so refund requests are ultimately governed by Paddle's Buyer Terms, not a separate Jinxter Labs policy.
Subscriptions
KaraYou's monthly and yearly plans renew automatically until cancelled. You can cancel any time from your account dashboard; cancelling keeps your access through the end of the period you already paid for, unless you choose immediate cancellation. Cancelling on its own doesn't refund past payments - if you're asking for money back rather than just stopping future renewals, see "Requesting a refund" below.
One-Time Purchases
SFX Showtime Pro's lifetime license and KaraYou's one-time purchase are single, non-recurring charges. Refund eligibility for these follows the same Paddle Buyer Terms linked above.
Requesting a Refund
The fastest way to request a refund is directly through the receipt Paddle emails you after checkout, which links to Paddle's own support flow. You can also email [email protected] and we'll help route your request. If a refund is granted, contact us afterward so we can review your account's license access accordingly.
Changes to This Policy
We may update this policy as our apps and services change. Material changes will update the "Last updated" date at the top of this page.
Contact
Questions about this policy? Email [email protected], or reach out via our Discord.