Overview
Jinxter Labs is the trading name of Rowena Simon Ruiter, a sole proprietor. Checkout for every Jinxter Labs app - including SFX Showtime Pro, KaraYou and KaraHome - is run by Paddle.com Market Limited, our payment processor and merchant of record. Paddle handles billing, invoicing, tax, and refunds on our behalf, so refund requests are governed by Paddle's Refund Policy and Buyer Terms, not a separate Jinxter Labs policy. Every app has a free 14-day trial, so you can make sure it works for you before you buy.
Your Statutory Rights
If you're a consumer in the EU, EEA, UK or Switzerland, you can withdraw from a purchase within 14 days for a full refund. This covers one-off purchases and the first payment of a subscription, but you lose it once you've started downloading or using the app, if you agreed at checkout to get access straight away. Consumers in some other countries have similar rights; Paddle's Refund Policy lists them. Outside these rights, Paddle may still grant a refund requested within 14 days, at its discretion. Nothing on this page limits rights you have under the consumer protection laws of your country.
Subscriptions
KaraYou's monthly and yearly plans renew automatically until cancelled. You can cancel any time from your account dashboard; cancelling keeps your access through the end of the period you already paid for, unless you choose immediate cancellation. Cancelling on its own doesn't refund past payments - if you're asking for money back rather than just stopping future renewals, see "Requesting a Refund" below.
One-Time Purchases
SFX Showtime Pro's lifetime license, KaraYou's one-time purchase, and KaraHome's license are single, non-recurring charges. KaraHome has no subscription option, so there's nothing to cancel. Refund eligibility for these follows the same Paddle policies linked above.
Requesting a Refund
The fastest way to request a refund is through the link in the receipt Paddle emails you after checkout, or at paddle.net ("Request refund"). You can also email [email protected] and we'll help route your request. When a purchase is refunded, we may deactivate the license that came with it.
Changes to This Policy
We may update this policy as our apps and services change. Material changes will update the "Last updated" date at the top of this page.
Contact
Questions about this policy? Email [email protected], or reach out via our Discord.